Our Difference

We pride ourselves on being different. And not simply for the sake of it. Evolving entered the BPO market with a definite purpose: We wanted to be different in our approach and in our delivery. At the heart of everything we do is our belief in the collaborative- and partnership-based nature of client engagements. We are focused on relationships not transactions. Today more than ever, the high-performance organization wins out. And high performance is primarily derived from having the right people, in the right project role at the right time. Given our Recruitment industry heritage, Evolving has the ability to staff your particular project team efficiently, effectively and accurately. This combination of prioritizing our clients, our ability to attract the best people and our strategic location in Europe's number one Outsourcing location, Krakow, Poland, allows us to deliver superior returns to our client partners.

Why Choose Us?

Access to Talent

The talent business is our business. We began life in 2004 as a Recruitment company. As the group has developed and grown, with the addition of Evolving Training and Evolving Outsourcing, our focus on people (both ours & yours) remains the central tenet of what we do. Our Recruitment expertise gives us the ability to source great people for our clients' project teams. The location of our delivery centre in Krakow, enables us provide our clients with significant cost savings & performance improvements from a strategically located city which is renowned for producing world class graduates in a diverse range of disciplines.

Making the Right Match

Put simply, our business is all about people. We live and breathe the adage that your business is only as good as the people you've got. The corollary in the Outsourcing business is that your project team's performance and results are intrinsically linked to your BPO provider's ability to source and attract the very best and most suitably qualified people. Internally, we pursue a "Best People, Best Practices, Best Fit" programme and we are very proud of the results we continually achieve for our clients (see our client testimonials). Our approach complements but transcends the rigorous interview and testing process and ensures that each team member possesses not only the necessary qualifications and skill-set but also is a good cultural fit with your company and has the right personality and approach for the particular project team. Standalone BPO providers simply cannot offer this scope of service.

Going the Extra Mile

At Evolving, we put in more of our time, so we don't waste yours. 'Going the extra mile' has become a key component of our service delivery. We are dedicated singularly and completely to serving the needs of our clients. And when we reach this goal of serving the needs of a particular client we ask both ourselves and the client, 'what can we do for you now?'. At Evolving Outsourcing, we place the highest value on our client engagements. We view these engagements as collaborations, as partnerships. Our primary goal on each and every project is quite simple: to earn our client's trust. If we do this we know we have succeeded and everything else will flow from this. We subscribe to Charles M. Green's view that 'trust is the only genuinely sustainable competitive advantage'.

Value for Money

Our strategic location in Krakow, the 'Silicon Valley of Poland', as well as our expertise in sourcing and attracting the best talent means that Evolving can deliver significant cost savings to our clients while helping drive revenue, enhance customer service and eliminate non-core activities. However, our value proposition is not solely based on being a low-cost provider. Value, as every business owner knows, is a function of price and quality. For a BPO engagement to be successful both price (savings) and quality (improvements) must be delivered to the client. At Evolving Outsourcing we speak as much about process improvement as we do about cost savings. While process improvements can be more difficult to measure and quantify, on the operating cost side we provide our clients with savings of 30% to 50%.

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