Message from Managing Director

Firstly, I would like to pay special tribute to all members of the Evolving Outsourcing team - and indeed everyone across the Evolving Group - for their continued hard-work, dedication and enthusiasm. A tremendous amount of effort has been put in by the entire Evolving team over the past few months. Great progress has been made and we look forward to building on this throughout the rest of 2009. It truly is both an honour and a pleasure to work with such am exceptionally talented, enthusiastic and hard-working group of people as we have at Evolving.

I find Evolving a great place to work. We have gone to great lengths to keep our organizational structure relatively flat and to constantly encourage and nurture our particular culture. In spite of significant growth over the past few years, Evolving has managed to maintain the ‘feel’ of a high energy, entrepreneurial start-up where ideas and suggestions are sought (and received!) from every corner of the organization.

Our business is all about people and relationships. Our clients are at the heart of everything we do. What other firms might call ‘client engagements’, we think of as partnerships and collaborations. I was rereading Charles H. Green’s The Trusted Advisor again recently and, yet again admired the fantastic line ‘Trust is the only genuinely sustainable competitive advantage’. This idea goes right to the heart of how we view client partnerships at Evolving. We are interested in relationships, not transactions. The positive feedback we receive from clients is both a constant source of pride and motivation for everyone at Evolving.

We are currently in exceptionally challenging times for commercial enterprises everywhere. However, we recognize that it is the companies who strive to become leaner & more competitive during the ‘bad’ times that will emerge stronger when the sun shines again, as it surely will. It is vital for organizations of all shapes & sizes to consider all options at an operational level while, strategically, positioning their organizations for long-term growth and success.

The past few months have seen a number of significant developments at Evolving Outsourcing: New client relationships were developed, our team was further strengthened by the arrival of a number of key people, we announced our entry into the Irish & UK BPO markets and our new dedicated Internet & e-Commerce Outsourcing team came on-stream. Busy times! I hope you enjoy our revamped website and I invite you to contact us directly to discuss your own company’s specific requirements.

Best Wishes, Brian O’Brien Managing Director

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