Why choose Poland as your Business Process Outsourcing destination?

Krakow, Poland enables Evolving Outsourcing provide our clients with significant cost savings coupled with performance improvements from a strategically located city which is renowned for producing world class graduates.

Significant Cost Savings:
The location of our delivery centre in Krakow, Poland, enables us to deliver significant cost savings to our clients. While a BPO decision should never be made solely on the basis of cost it is obviously one of the key considerations. Given the bespoke nature of BPO projects there is no ‘one size fits all’ solution. However, we can say that we provide clients with operational cost savings of 30% - 50%.
Availability of Resources:
Poland boasts the largest number of educational centres and produces the largest number of graduates – approximately 40,000 per annum in terms of ICT graduates alone – of all countries in the CEE region. Krakow, commonly regarded as the ‘Oxford of Poland’ and the ‘Silicon Valley of Poland’ has seven universities and a reputation for producing world class graduates with excellent language skills. Our Recruitment industry experience makes us perfectly positioned to tap this highly-skilled pool of people efficiently & effectively on behalf of our clients.
Quality of Resources:
It is imperative to choose a BPO location in which a large pool of highly-qualified, multi-lingual graduates is being produced every year. Ideally the destination city should have a reputation not only for producing a high number of excellent graduates each year but these graduates should come from a wide range of areas such as engineering, medicine, economics, IT, languages, administration & management. Krakow’s position as the academic, scientific and research ‘capital’ of Poland feeds perfectly into these requirements.
Cultural Similarity:
It is important to choose a BPO location which is culturally aligned to your own country and/or the country or countries in which the majority of your clients are located. There should be cultural and linguistic similarities in order to prevent the perception of a disconnect emerging. There is an abundance of anecdotal evidence to this effect. Evolving Outsourcing is headquartered in Krakow, Poland, a country which is culturally and linguistically aligned to the western business world.
Low Risks Location:
Choosing a location for your BPO requirements is largely a question of risk versus reward. The ‘rewards’ of BPO include significant cost savings, improved process performance (further fuelling bottom & top line) and an enhanced experience for all your clients from partnering with specialist service providers. The ‘risks’ are primarily associated with the perceived loss of control which accompanies a move into BPO by an organization. This is a natural reaction for organizations using BPO service providers, particularly for the first time. Krakow’s geographic location (2 – 2.5 hours flight time from Ireland & the UK) and the abundance of ‘blue chip’ companies already located there, coupled with EU membership and the imminent arrival of the single currency mean it is a very low risk ‘nearshoring’ location.

Evolving Outsourcing provides high-performance business process outsourcing (BPO) solutions to companies of all sizes across a broad range of industry sectors from our state-of-the-art delivery centre in Europe’s number one Outsourcing location, Krakow, Poland.

Looking to cut costs, drive revenue, enhance customer service and eliminate non-core activities? If so, we would love to speak with you.

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