Business Process Outsourcing (BPO) is Evolving. Learn More...

Traditionally the preserve of large corporations and multinational organizations, Business Process Outsourcing (BPO) has now become a very real strategic management tool for companies of all sizes. On March 2nd 2009, the Department of Enterprise, Trade & Employment released figures showing that 300 jobs a day were being lost in the Irish private sector. With this in mind, companies of all sizes need to re-examine BPO and understand that it is a management tool which impacts both the top and bottom line of your organization as well as improving customers’ interactions with your firm. In addition, staff previously concerned with non-core activities can be reassigned to revenue generating tasks, further enhancing your top line.

Business Process Outsourcing (BPO) has become a major driver of performance in business today. Companies of all sizes and in all industries are realising the many benefits of transferring non-core activities to specialist service providers. In the drive to increase profits and productivity it's important to focus on core operations and value creation. With non-core activities taking up valuable management time it can be difficult to stay competitive. Working in a collaborative partnership to ensure successful outsourcing and releasing your team members from non-core activities can significantly reduce your operational costs.

The Business Process Outsourcing industry has changed dramatically over the past few years and this evolution continues today. BPO is no longer primarily concerned with cost reduction or ‘your mess for less’ as BPO assignments became known within the industry. BPO is now primarily focused on real & sustained increases in customer satisfaction, productivity and profitability. Outsourcing has moved to being less a blunt cost-cutting instrument and more about fundamentally redesigning businesses while delivering real & sustained increases in customer satisfaction, productivity & profitability. Accenture, the global leader in the space, now speak of BPO in terms of being ‘an effective, flexible turnaround tool, capable of converting real business problems into value’.

Evolving Outsourcing provides high-performance business process outsourcing (BPO) solutions to companies of all sizes across a broad range of industry sectors from our state-of-the-art delivery centre in Europe’s number one Outsourcing location, Krakow, Poland.

Looking to cut costs, drive revenue, enhance customer service and eliminate non-core activities? If so, we would love to speak with you.