Our heritage in the Customer Care business means Evolving is well-placed to handle inbound calls where callers are experiencing difficulties with processing payments. An issue with the processing of payments is of a particularly critical nature for online businesses so it is imperative the issue is identified and fixed with the minimum of delay and the minimum in terms of negative customer experience. We are ‘Customer Contact Experts’ so we are well-versed in turning a negative customer event into a positive branding exercise.