Customer Care Services

Evolving handles Customer Support – a.k.a. Customer Care, Customer Experience or Customer Journey – for a number of Clients across a range of diverse market sectors. We provide a full range of Customer Support outsourcing solutions – from Inbound Customer Care to Marketing Response to Lead Generation and Appointment Setting.

Evolving has developed a reputation for the quality of our Call Centre/Contact Centre outsourcing services and our aim is always to becomes fully integrated within the Client organisation; if we start working with a Client on, say, Outbound Telesales/Customer Acquisition, our Day 1 objective is to be handling Inbound Customer Care – and any other Customer Contact activity the Client has – within a certain period of time. We seek to do this by delivering over and above what the Client expects on the initial activity.

Outside of Customer Acquisition and Inbound Customer Care, Lead Generation and Appointment Setting are two other key aspects of our Contact Centre activities. Lead Generation and Appointment Setting do not necessarily need to ‘go together’ although at Evolving we always feel that they are simply two sides of the same coin. Lead Generation is essentially a prospecting exercise which identifies companies/people with whom the Client company should speak. Appointment Setting involves the ‘nest step’ – i.e. Appointment Setting is the systematic contacting of these people in order to arrange appointments (phone calls or meetings) for the Client company. Within the range of Call Centre/Contact Centre outsourcing solutions provided by Evolving Outsourcing, Lead Generation and Appointment Setting have become increasingly popular in recent times.

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