Our Approach
Place cursor over individual phase for details
Discovery (Weeks 0 - 2)
- High Level Review ‘As Is’ process
- Process Questionnaire
- Staff Plan – Skills Requirements
- Technical Questionnaire
- Technology Requirements
Planning & Analysis (Weeks 2 - 5)
- Create Project Team – Define Rules & Responsibilities
- Detailed Client ‘As Is’ Process – Prepare Process Map
- Catalogue Support Technology Platform and Skill Sets of Support Staff
- Identify Root Drivers of Process Costs and Inefficiencies
- Gather Transaction Volume Data and Model across Processes
- Planning & Recruitment of Operations Team
- Domain – Product /Service Training
Pilot Setup (Weeks 5 - 7)
- Establish Connectivity
- Implement & Test Technology & Information Security
- Technology Fully Established & Functional
Pilot Phase (Weeks 7 - 10)
- Pilot Implemented and Monitored
- Feedback from Client Collected and Incorporated
- Achieve Client Defined Service Levels
- Document Risk and Contingency Plan
- Obtain ‘Pilot Phase‘ Client Sign-off
Responsibility Transfer & Go Live (Weeks 10 - 12)
- SLA Defined and Accepted
- Quality Control Plan Incorporated
- Reviews and Audits Conducted
- Client Feedback Captured & Documented & Corrective Action if any Incorporated
- Regular Client Reporting
- Process Improvement & Reengineering through ‘Evolving Optimum Excellence Program’
- Ramp Up
