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Customer Interaction Solutions

"We have the knowledge, technology, tools and people to improve the performance of your customer marketing, sales and service functions"

Trevor Coyne, CEO Evolving Group

With Evolving Recruitment's input enabling us assemble the very best candidates for your project team, our proven technology and proprietary methodologies, Evolving Customer Interaction Solutions provides results-focused and innovative thinking to help improve the performance of your customer marketing, sales and services functions while achieving operating cost savings of 30% - 50% +.

 

Customer Acquisition Services:

Lead qualification | Prospecting | Referral Generation | Trade Show Follow-up

Product / Service Promotions | New Product Introductions | Customer Loyalty Programs | Appointment Setting

Mail Follow-up || Subscription and Membership Renewal / Sales | Seminar Booking | Maintenance Agreements | After Market Sales | Fund raising | Direct Sales of Product and Services | Cross Selling and Up Selling

Catalogue Order Tracking and Taking | Tele - Shopping Response | Internet Order Processing | Inventory Tracking | Literature Fulfillment | Order Processing

 

Customer Care Services:

Complaint Handling | Inquiry Handling | Personal Information Update | Product Upgrades / Accessories | Complaint and Query Resolution | Activation and Change of Services | Billing and Payment Support | Warranty / Replacement Support | Account Queries and Maintenance | Device / Technical Support

Web Chat and Collaborative Browsing | Web-enabled Customer Care

Welcome calls | Client Profile Updating | Collection and Bad Debts

 

Marketing and Market Research Support:

Marketing Surveys | Marketing Research | Political Polling | Customer Service Surveys | Employee Satisfaction Surveys | Customer Response | Call-In Polls

Advertising Campaign Support | Advertising Response Tracking | Print Media Response