A key aspect of our service delivery is the successful migration or transition of clients' business processes from their original host location to Evolving's BPO delivery centre. To achieve this successfully and consistently, we have developed a proprietary methodology we call 'Evolving Transition Management Methodology tm'. This methodology is managed and delivered by our dedicated Transition Team. The methodology has five distinct phases:
Place cursor over individual phase for details
Discovery
Planning & Analysis
Pilot Setup
Pilot Phase
Responsibility Transfer & Go Live
Discovery (Weeks 0 - 2)
High Level Review ‘As Is’ process
Process Questionnaire
Staff Plan – Skills Requirements
Technical Questionnaire
Technology Requirements
Planning & Analysis (Weeks 2 - 5)
Create Project Team – Define Rules & Responsibilities
Detailed Client ‘As Is’ Process – Prepare Process Map
Catalogue Support Technology Platform and Skill Sets of Support Staff
Identify Root Drivers of Process Costs and Inefficiencies
Gather Transaction Volume Data and Model across Processes
Planning & Recruitment of Operations Team
Domain – Product /Service Training
Pilot Setup (Weeks 5 - 7)
Establish Connectivity
Implement & Test Technology & Information Security
Technology Fully Established & Functional
Pilot Phase (Weeks 7 - 10)
Pilot Implemented and Monitored
Feedback from Client Collected and Incorporated
Achieve Client Defined Service Levels
Document Risk and Contingency Plan
Obtain ‘Pilot Phase‘ Client Sign-off
Responsibility Transfer & Go Live (Weeks 10 - 12)
SLA Defined and Accepted
Quality Control Plan Incorporated
Reviews and Audits Conducted
Client Feedback Captured & Documented & Corrective Action if any Incorporated
Regular Client Reporting
Process Improvement & Reengineering through ‘Evolving Optimum Excellence Program’
